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patient treatment is unacceptable

Story from nhs.uk

"patient treatment is unacceptable"

About: Royal Stoke University Hospital

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After having major surgery.On several occasions I was ignored and made to wait over 2hrs for pain management.My stay in hospital was so upsetting,and I especially felt for the more elder patients who couldn't make their issues be heard.I had to rely on other patients family members to help me out.Later I was told i could go home...I never saw a doctor,and was released ,waiting yet again in agony for several hours for pain medication.My stay was suppose to aid my recovery ,but I found this added to my anxiety. I spoke to the Ward Sister about theses matters,but again were told that staff were busy!? Toilets were left empty of toilet tissue for over 24 hrs ,and my bed area ,including floors and feeding tray were filthy. NHS what a joke!

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Responses

Response from Trust HQ 10 years ago
Trust HQ

Submitted on 28/10/2013 at 09:13
Published on nhs.uk on 29/10/2013 at 03:00

Dear Joanne Thank you for taking the time to post a comment. If you would like to discuss the issues you have raised with someone in more detail, please feel free to contact the PALS (Patient Advice and Liaison Service) office. They will be able to offer you help and advice in relation to your stay at University Hospital. Their contact details are as follows: Tel: 01782 676450 or 01782 676455 Email: patient.advice@uhns.nhs.uk Andrew Ashcroft Senior Communications Manager University Hospital of North Staffordshire

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