"If Lymington Hospital can only organise hearing..."

Anything else?

If Lymington Hospital can only organise hearing aid repair appointments by speaking to the person whose hearing aid has broken themselves then at the very least they should make sure that their wheelchair bound patients can phone up and not have to wait for an answering machine message to be replied to several hours later when they are unable to get to the phone again, causing them to have to do without their hearing aid even longer, never mind the fact that they can't hear on the phone because their hearing aid has broken or the fact that the manufacturing quality of the hearing aid is so poor that they need repair almost as soon as you get them. I presume this is a deliberate policy to encourage people not to use the NHS hearing aid service.