"The midwifery staff in general ..."

About: Leighton Hospital

(as the patient),

What I liked

The midwifery staff in general were friendly, however there was a great variation of staff who appeared unprofessional and uninterested to the wonderful but few, who were brilliant and trying to pull the weight of all the staff who really couldn't be bothered.

Morale appeared very low.

What could be improved

My labour was difficult with the midwife delivering my baby pronouncing that she wasn't very good at this! Praise God for a senior midwife stepping in and taking over.

Staffing levels were very poor, my baby was supposed to have hourly observations, however this was only done once!

I have a medical condition which means it is very hard for me to get around, when i arrived on the ward the midwife was brilliant and very helpful, however once the shift changed i didn't see anyone till i hobbled down to the desk to ask for help!

The hospital was dirty with blood on the floors and in the bathrooms and dry vomit on the frame of the bed!

The discharge process was very poorly organised and despite having been seen and discharged by the doctors it took the midwifery staff several hours to fill in the tick chart for our discharge.

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Responses

Response from Leighton Hospital

We are sorry to hear of the issues raised following the birth of your baby and like to take the opportunity to highlight some of improvements currently being made to the way the Trust provides maternity services.

New ways of working which are currently being introduced will continue to promote a 1:1 ratio of midwife to women in established labour. An independent review has recently taken place and as a result staffing levels have been reviewed for the postnatal ward to ensure consistently safe staffing levels. By March 2008 the unit will have trained 11 Midwifery Support Workers (MSW's) whose role it is to compliment and support the midwives role.

The unit prides itself in maintaining a high standard of cleanliness. We respond to the results of monthly cleaning audits and have recently (Jan 08) employed a maternity housekeeper to support this.

The Trust’s Independent PPI Forum conducted a follow up survey in February. An extract from their findings :- “Complete redecoration was in progress with about a third already having been completed. In spite of the alterations we found that the ward was spotless. The bathrooms, showers and toilets were also spotless and ready for use by patients. The promised notices, requesting patients to inform staff when they had used the shower, were all in place. The ward was full to capacity but everywhere was ordered, the staff were cheerful and helpful. We spoke to some of the patients and found that they were happy with the environment”.

Thank you for taking the time to raise your issues and please be reassured that actions are being taken to address them.

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