"Unsatisfied gynae patient, bath"

About: Royal United Hospital

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I was referred to this hospital gynae dept with painful and heavy periods, I had a few consultations and had a diagnostic laparoscope in July 2012. Prior to me having the procedure I had complained about the care. A month after the laparoscope I was discharged because the Doctor felt I should not be having any pain as the fibroids were too small to cause pain. Ultra sound scans had mentioned a possibility of adenomyosis this was not even investigated before my discharge. I asked for a meeting with the DR but this was denied, had a meeting with the acting deputy director of nursing and surgical complaints staff instead and am grateful for that. I was sent the minutes for the meeting about a month later and some of them were not even correct. One of my correspondence containing medical notes was even sent to a wrong address even when they had the correct address. I phoned to complain about that and all they could say was that they are sorry but that does not excuse the fact that other people read my confidential information. Complaining to the complaints dept I also found was a waste of time and kept going round in cycles. To cut the long story short I was referred to another trust where it was confirmed I had adenomyosis , multiple fibroids and a perforated uterus so much for me not having any cause for gynaecological pain!! There are however a lot of DRs and nurses at the hospital( me inclusive) that offer excemplary care under very difficult situations but I wish the hospital can be a bit less defensive and think they know better than the patients. I also did find the hospital to be discriminatory in some areas. I am not sure if I can recommend anyone in regards to the treatment I recieved but like I stated there are a lot of departments and a lot of staff that provide excellent care. Please learn to listen to patients and take complaints seriously. I am glad to report that I have had a hysterectomy , am recovering well and it feels great to be pain free for once in a very long time.

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Responses

Response from Royal United Hospital

The issues you raise were addressed as formal complaints in 2012. If you feel further investigation is warranted, please contact the Patient Experience Team on ruh-tr.complaints@nhs.net

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