"Appointment please"

About: Croydon University Hospital

Anything else?

We waited weeks to be allocated an appointment at paediatrics in the Willows, only for the appointment to be cancelled late the day before by telephone message. No explanation was provided nor an alternative date given. Attempts to make contact by phone on 6 different numbers over the course if a 3 hour period were unsuccessful. Although assured the numbers were correct by the switchboard and CReSS no one answered any of the calls. Thr helpful CReSS employee I spoke with reported that the unit was known to be experiencing many difficulties. Despite this the paediatrics website boasts of short waiting lists and also confirms the numbers I called to have been correct. So much for patient choices and an improvement on services.

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Response from Croydon University Hospital

We are sorry to hear about your experience and fully understand why you feel frustrated by what happened. Every child and their parent or carer visiting paediatrics should feel they are receiving professional excellent care from the moment they make an appointment. We appreciate it when families take the time to alert us to any problems so we can take actions to improve things so that you and other families do not have a similar experience. We would also like to ensure that you are able to successfully re-arrange you child’s appointment. If this is outstanding or you would like to discuss your experience further please contact us through our PALS service on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

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