"The effort made to make Christmas ..."
About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
Posted by J Jones (as ),
What I liked
The effort made to make Christmas day special for those staying in hospital.
What could be improved
Staffing levels seemed to be inadequate. On one night shift there were only 2 nurses covering 3 wards which contained a large proportion of people confined to their beds. On this and many other occassions people were ignored when they pressed their call buttons. I personally, and others in the ward, waited regularly from between 5 and 20 minutes for a bed pan and even when we got one we were often left perching on them for similar time periods. This was very distressing for some patients, and I found it very difficult as I was in a lot of pain from a broken hip. I personally dread having to come back into hospital for any length of time if I have to go through the same experience. When I was in hospital for a week prior to my recent stay I witnessed similar levels of care with many elderly patients not receiving the care they deserved and often being ignored.
I also think some staff should consider patients feelings during shift hand over. I was talked about as if I was stupid, some of the facts were incorrect at hand over and some of the nurses seem to think you are deaf and can't hear what they are saying! I was upset by some of the tactless comments made at hand over.
Communication overall could be improved.