"I was extremely impressed by the ..."
About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
Posted by johanna (as ),
What I liked
I was extremely impressed by the care received at Leighton Hospital. My son recently had his tonsils and adenoids removed (21/2/08). The staff provided information prior to the operation and on the day that helped reduced the anxiety my son felt. On the day we met each member of the nursing and surgical team. Each patient on Ward 16 was treated like a VIP! There was also evidence that accurate records were kept between depts and between different hospitals (my son is undergoing investigation for genetics at another hospital).
My husband and I were really impressed by the high level of care offered throughout and reinforces the valuable asset we have in the NHS.
Additionally I was treated for a fracture at the A&E dept (on the same day!) and staff here were exceptionally efficient and helpful. The staff in both depts are respectul, friendly, professional and should feel proud of the service they offer.
Really nice restaurant too - we had a lovely breakfast.
What could be improved
A hot drinks machine in the parents' room - there is a lot of waiting around and we were reluctant to leave the ward to get drinks.
New hosptial gowns for the kids - it took a few gowns to find one that had ties and was the right size. They were really worn as well - I'd happily buy one beforehand if necessary.
The staff were busy all the time - I got the impression they had little time to take a break. It would be a pity if such dedicated staff weren't being allowed adequate time to take proper breaks.