"Falls at home - emergency care- 2 visits"

About: Harrogate District Hospital

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I have recently had the experience of going to this hospital emergency dept on 2 separate occasions and the care given was completely different on each occasion. October 3rd . Met a lovely nurse in triage who went through what had happened. Shown respect as a disabled person. Treatment continued to be well looked after all through thetime I was there by the nursing staff, xrays, and drs. However this week 21st oct I had to visit again due to another fall. Dept had litter under seats and looked grubby. Triage - looked after well. Care from dr was awful. I had been sent down to ae by my gp. The dr was rude, judgemental, did not show respect. Spoke to me as if I was dirt on her shoe. Left the dept scared to go back incase I meet this dr again and now afraid that if I have a bad fall that staff are going to treat me like this in the future.

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Responses

Response from Harrogate District Hospital

Thank you for taking the trouble to leave your feedback, which we greatly appreciate. I am pleased that you found your first experience with us to be a good one, but am sorry that your second visit did not go as well. All areas of the Hospital are thoroughly cleaned on a regular basis and I apologise that these standards were not evident. We would always expect all staff to treat any patient or visitor with respect and courtesy. If you would like us to look into your experience in more detail, please contact our Patient Experience Team on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk Thank you again for sending us your feedback. Yours faithfully Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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