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"communication"

About: Royal Berkshire Hospital

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staff very friendly but having admitted mum for cancer op, notes finally came together and after a whole morning of questions and blood tests she was sent home, after several contradictory phone calls and letters mum received another date of op with both hers and an unknown persons name on it! even though the dept had been informed that she was too weak to be operated on. A later outpatient appointment revealed that she should have been taking cancer hormone tablets for 3 weeks but no-one had prescribed any. To end it all the dedicated cancer nurse rang mum to ask how the operation went. Departments should liaise with each other more. Mum is an elderly patient and this treatment has had a lasting effect on her.

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Response from Royal Berkshire Hospital 10 years ago
Royal Berkshire Hospital

Submitted on 30/10/2013 at 09:19
Published on nhs.uk on 31/10/2013 at 03:01

We are very sorry that your mother has had such a poor experience of cancer services at the Royal Berkshire Hospital. We would be very grateful for the opportunity to look into the circumstances around what has happened, in order to ensure that this can not happen again to other patients in the future. We would therefore strongly encourage you to please contact the Patient Relations Department at the Royal Berkshire Hospital, with the details of the incidents described, in order that we can look in to this further. They can be contacted by phone 0118 322 8338 or by email talktous@royalberkshire.nhs.uk

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