"Confused my cancellation of appointment"

About: Ayr Hospital / General Medicine

(as the patient),

I had an appointment on in late September at 2: 00pm which I attended. However, today I received a letter from the hospital stating the appointment had been cancelled.

I do have another appointment in Feb 2014 but I can’t think that this is the appointment that they are cancelling. It’s all rather confusing.

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Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

Dear Plaid167

I agree that this doesn't make any sense and think there has been a mistake. The Referral Management Centre based at University Hospital Crosshouse will be able to sort this out for you. More information on the Centre and how to contact them is at:


If you would prefer that I look into this and get it sorted for you then please give my PA Kate a call on 01292 513607 and she will help,

Thanks for using Patient Opinion - I am sure that we will find out what has happened, ensuring that we get this sorted for you (and making sure that there has not been a glitch causing confusion for other people).

Best wishes

Craig White

Assistant Director

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