"Pharmacy Responsible for Bed Blocking?"

About: Worcestershire Royal Hospital

Anything else?

Having been discharged from the Surgical Clinical Decisions Unit at 10am and arranging to be collected by my husband, we were kept waiting until 2.15pm for the Pharmacy to provide a simple mouth wash. I cannot believe there can be any reasonable excuse for such a long wait, but would be pleased to hear of any reason. The ward staff were as frustrated as we were and made several attempts to find out where the mouth wash was in the system. It appeared to us that they received very little information or cooperation from the Pharmacist. Apart from the inconvenience to us, there was a period of 4.5hours when a bed could have been made available to A & E. I was due to take a dose of antibiotics at 12 noon, but because Pharmacy were holding my records I was unable to take them until 2.15, 2.25 hours later than required - I was concerned! The above said, my experience through A & E and 24 hours in the SCDU was impressive. There was little waiting time between tests and consultations and the whole team of Doctors, Consultants, nurses and ancillary staff were efficient, friendly and attentive. Thank you.

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Response from Worcestershire Royal Hospital

We are so sorry and disappointed to hear that your experience of our pharmacy service was so frustrating. The pharmacy department works extremely hard and focusses much of its energy on ensuring that discharge medicines are dispensed as quickly as possible and so to hear that your experience has been far from what we would expect is incredibly disappointing to us. Without knowing specific details we cannot investigate exactly what happened with your prescription but can only apologise for the delay you experienced and assure you that we work hard with ward staff to make discharge as speedy as possible. We have reviewed SCDU’s stock lists following your experience and have added several routine medicines ready labelled for discharge, including the mouthwash you needed, to try to ensure that other patients wont experience this sort of delay in the future. Rachael Montgomery Chief Pharmacist

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