"This is how the NHS should be run"

About: Chelsea & Westminster Hospital

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I have experienced through community working in South West London young people and adults with mental health and now an elderly gentleman who I must say is getting top quality care from this hospital. You are a breath of fresh air to me. He not only gets a call before his routine / or not routine appointments before the day to check he remembers and is ready in advance. But he gets a call about transport about the day before saying when they will pick him up. When he has been at other hospitals and they try to go to a different ward for him and mistake him for another patient when trying to drop him off in a totally different area to where he lives and eventually gets delivered under a new name anyway..... Now never have I called c&W and got a 'I dont know' or not interested attitude they are always efficient and on the ball...even the recording when you call them says to you to have a pen and paper handy and your hospital appointment details etc only let down is poor old receptionists have to field all the calls as the little computer dont understand a word of what we say when it says 'please say the ward or name you want to be put through to'...doesnt matter how posh or what accent you use - it really has issues. Good Communication is the secret key to the NHS (GP surgery's included - I seen surgery's on this website get well praised -no idea who wrote all the good write ups but they cant even be bothered to write a comment back to them) - and here at C&W they got it ! x Oh and when you speak to someone they are really nice and normal and efficient basically...they go the extra mile and it is basically a pleasure to deal with them. I totally trust friends or family to be there.

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Response from Chelsea & Westminster Hospital

Hello, Thank you for your kind feedback. Delivering an excellent patient experience is the key objective of the trust, therefore comments such as yours are greatly appreciated. Kind Regards Patient Advice and Liaison Service Chelsea and Westminster Hospital NHS Foundation Trust

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