About: Stepping Hill Hospital

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Recently took my daughter to A&E. Staff in children's department were brilliant, couldn't fault. My review is to do with the lady on reception. She was rude, dismissive and really didn't make a good impression.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you for sharing your positive experience with some aaspects of your visit however I was sorry to read about the attitude of the receptionist and I have shared this comment with the Head of Nursing for the ED so she can discuss it with the relevant team

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Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not been responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams for them to reflect and learn from your experience so that improvements could be made in the services we offer.

Kind regards

Patient and Customer Services Manager

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