"Good and Bad in A&E at East Surrey"
About: East Surrey Hospital / Accident and emergency East Surrey Hospital Accident and emergency RH1 5RH
Posted by lclarktb (as ),
I found reception awful - I was in a lot of pain with multiple injuries and requested multiple times to lie down and pain management but nothing ever materialised although the nurses I spoke to subsequently said I should have never been left like that in the waiting area.
Once seen the doctors were super - friendly information and took their time. The nurses were excellent too until the night shift took over and then the care went rapidly down hill and I was left with no instructions about my after care, what I had actually done to my shoulder (only that it wasn't broken) and although they said no cracked/broken ribs the pain I am now experiencing suggest otherwise.
No care card was given to me about my feedback and no guidance given as to what I should do if I needed further help. So a good experience went rapidly downhill which was a shame.