"Victor Bonney ward"

About: Hammersmith Hospital

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I went in for an operation at the gynaecology ward at hammersmith hospital.. On the morning that I presented for the operation, I arrived at Victor Bonney ward at 6.30am.. On arrived to the ward, the nurse in charge was very unhelpful and rude. When my partner and arrive at the nurses station to report that I was there for an operation, she made it clearly that we were bothering her.., she ignored us for more than 5minutes.., then said she doesn't know about the admission. She didn't bother to look at the admission list.. Eventually when she got around it, She then lead us to a bay and ignored us.. Didn't explain anything... It was very frightening experience especially the morning of my operation. I feel like leaving and coming back home.., I couldn't stop crying after that nurse did that to us.. However, I must say after the operation I was well looked after by the other nurses and never got to the horrible nurse afterwards..

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Response from Hammersmith Hospital

Imperial College Helathcare NHS Trust is concerned to read of your experience and we apologise for the distress your experienced prior to your operation. Your comments have been passed to senior staff but it would be helpful in investigating this incident to have further details and we hope you will contact our PALS service pals@imperial.nhs.uk We are delighted that the operation went well and thank you for expressing your appreciation for the other staff who cared for you.

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