"Good care once you can actually meet a Doctor!"
About: Westmorland General Hospital Westmorland General Hospital Kendal LA9 7RG
Posted by Peter Goddard
The care given by the doctors and nursing staff is good, once you can get to see them. The problem I have encountered is with the appointment and record keeping of the clerical staff. It is almost impossible to speak to anyone at Westmorland General Hospital, calls go via the main switchboard at Morecambe Bay and you can rarely get put through. During the past five years my records have been lost twice. I now ask for a duplicate of my vision tests to give the doctor incase my records are lost again. My last appointment was running one and a half hours late by 11:30am; although patients are expected to be on time hospital staff seem exempt from requirement. It is only possible to make appointments 6 weeks in advance although by the time the hospital contacts me and offers me an appointment date I am usually already booked for something else. If my dentist can offer an appointment a year in advance why is it so difficult for a hospital?