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Appalling experience trying to contact

Story from nhs.uk

"Appalling experience trying to contact"

About: Leeds Dental Hospital

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Having received 5 letters regarding my appointment, all for different dates and times, it has proved impossible to contact the dental hospital on any of the numbers provided to clarify which is correct. There is no messaging service, nor person at the other end. No answering at all. Absolutely appalling customer/ patient experience so far and I've not had the treatment yet!! I am not filled with confidence at all. I have telephoned my own dentist's receptionist who will continue to try and contact them on my behalf. Disgraceful.

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Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust 10 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 22/10/2013 at 14:49
Published on Care Opinion on 23/10/2013 at 11:39

Dear Lindsey Barkham

Thank you for posting your comment. We are sorry to hear about your experience and have passed your comments on to the department concerned. Please contact the Trust's Patient Advice and Liaison Service (P.A.L.S) on 0113 2067168 or email patient.relations@leedsth.nhs.uk and they will talk to you further about this.

With kind regards

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