"Made cry by nurse"

About: Western Eye Hospital

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We went here after my girlfriend was told by NHS Direct to seek immediate care at an eye hospital. However, the nurse who triaged her told her that the place was for "real emergencies only" and shouted at her until she cried. Appalling Doctor was very good though

Story from NHS Choices

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your experiene when attending A & E at the Western Eye Hospital. This is certainly not the standard of service we aim to provide and we sincerely apologise for the distress caused. Your comments have been passed to the service manager but to enable us to investigate we would appreciate more details. Can you kindly contact our PALS service pals@imperial.nhs.uk to facilitate this?

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