"Admissions 1-Victoria Hospital "

About: Victoria Hospital (Kirkcaldy)

(as the patient),

The nursing staff here were good but they were far to busy to give proper care. The stress of being busy was also causing them to bitch at each other! Well I presume it was because they were busy.

I was sent straight from my GP to admissions and I went for over 8 hours without any pain relief. By evening time I was even more unwell due to this.

When your feeling very unwell it is also really annoying to be asked the same questions over and over by various different people. My GP had everything written out for them however this was as well going in the bin. I know points have to be clarified but when it feels like 4 doctors and numerous nurses have asked you it gets frustrating.

I seen a bloody hand print on a drip stand and the bay smelt like stale urine.

Finally, how can the admissions area be any good? People are all placed in bays together who have different illnesses. Surely this isn't the best for infection control? A woman opposite me vomited in spectacular fashion all over the floor....she can't help it but what if she had the norovirus? That's probably the rest of us infected and then we can take it onwards with us to the ward or home. Also trying to eat when you don't have much of an appetite listening to somebody having explosive diarrhoea isn't the best for their privacy and other patients appetites.

I am hoping I don't have to come back in as it scares me to have to come through admissions!

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Response from Scott McLean, Director of Acute Services, Acute Services Division, NHS Fife

picture of Scott McLean

Dear Sir or Madam

I read your feedback on Patient Opinion. It is a worrying description of our service. I have asked the senior management team to look into the specific issues you rightly raise around staff attitude, infection prevention and repeat assessments.

To help provide you with specific feedback, and to increase the quality of our investigation and response, it would be useful if we might be able to make direct contact with you. I would be very grateful if you might consider contacting Mrs.Gill Ogden (Patient Relations Coordinator) on either patientrelations.fife@nhs.net or

01592 648153.

I am very sorry that you left our organisation with such a poor impression of it. This is not the standard of care I expect to see provided and we will take your concerns seriously.

Kind Regards

Dr. Scott McLean

Director of Nursing

NHS Fife

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Update posted by Stouffer (the patient)

Thanks I will contact Patient relations. The response was helpful.

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