"rude nurse, understaffed, indifferent staff"
About: University College Hospital University College Hospital London NW1 2BU
Posted by Anonymous
This is one of the worst Hospital ever! I went in at 10pm as I was down with stomach flu, fever and diarrhoea. I was presented with a rude nurse who was not only indifferent to my plight but sarcastically commented on my case being "not severe enough". I was then asked to go to the out-patient clinic and told that the waiting time would last approximately 2 and a half hours. Despite the bad attitude given earlier, I made a decision to stay on due to the severity of my pain. The 2 and a half hours wait escalated into a whole 5 hours and 40 minutes long and excruciating wait which resulted in a combination of the earlier symptoms and additional gastric discomfort. Sensing a lack of movement in the queue system, I approached the counter staff to find out what was going on and to inform him that a nurse had told me about two hours ago that I was next in line to see the doctor. I was appalled to learn that there were no doctors present at that point and in fact, there hadn't been one for almost two hours. Given that it was not a matter of mere minutes, I felt that the staff could have informed the patients who were waiting for their turn so that they could make alternative arrangements - especially since it was already so late into the night. Having waited at the clinic for almost 6 hours and not having an indication of when I could possibly attain medical attention, I decided to leave the clinic at 4.30am. I am utterly disappointed by the lack of professionalism displayed by the hospital - leaving me with additional gastric discomfort, untreated food poisoning symptoms and a very heavy heart not knowing how many other patients were going to suffer similar fate as I have.