"rude nurse, understaffed, indifferent staff"

About: University College Hospital

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This is one of the worst Hospital ever! I went in at 10pm as I was down with stomach flu, fever and diarrhoea. I was presented with a rude nurse who was not only indifferent to my plight but sarcastically commented on my case being "not severe enough". I was then asked to go to the out-patient clinic and told that the waiting time would last approximately 2 and a half hours. Despite the bad attitude given earlier, I made a decision to stay on due to the severity of my pain. The 2 and a half hours wait escalated into a whole 5 hours and 40 minutes long and excruciating wait which resulted in a combination of the earlier symptoms and additional gastric discomfort. Sensing a lack of movement in the queue system, I approached the counter staff to find out what was going on and to inform him that a nurse had told me about two hours ago that I was next in line to see the doctor. I was appalled to learn that there were no doctors present at that point and in fact, there hadn't been one for almost two hours. Given that it was not a matter of mere minutes, I felt that the staff could have informed the patients who were waiting for their turn so that they could make alternative arrangements - especially since it was already so late into the night. Having waited at the clinic for almost 6 hours and not having an indication of when I could possibly attain medical attention, I decided to leave the clinic at 4.30am. I am utterly disappointed by the lack of professionalism displayed by the hospital - leaving me with additional gastric discomfort, untreated food poisoning symptoms and a very heavy heart not knowing how many other patients were going to suffer similar fate as I have.

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Responses

Response from University College Hospital

It is very disappointing to read of your experience. We would like to investigate your concerns please contact our Patient Advice and Liaison Service on 020 3447 4302 or by email to pals@uclh.nhs.uk

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