"Colonoscopy examination in Beynon Centre Oct 15th..."

About: New Cross Hospital

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I attended the outpatients clinic in September for a review of risk of bowel cancer after referral from my clinician. The assessment was efficient, I was seen to in the alloted time slot for my appointment and the registrar set up for further internal checks for me in October. Everything including the preparation was really well explained and literature given to me was very clear and simple to follow. I went to the Beynon centre for the examination this week and my observations are: a) the centre is really clean and efficiently run - from the warm welcome at the reception desk, all through the pre-examination checks, the analysis and examination, feedback from the doctor, the after care in the ward and discharge from the centre. b) I was kept informed all through the process on what would happen next which reduced my level of anxiety a lot c) the team who looked after me were an excellent team and extremely user friendly I really appreciated the help and support for this check from all the New Cross departments involved (even the guys who set up the examination appointment by telephone were very helpful) and would like to take this opportunity to thank all those involved. Thanks again, Ken Rowley

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Response from New Cross Hospital

Thank you very much for sharing your comments regarding your patient experience within our hospital. I will forward your comments to the staff involved in your care and treatment. I wish you well with your recovery! Kindest regards Jamie Emery Patient Experience Lead

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you very much for your comments regarding your patient experience at our hospital. I will share your comments with the staff who were involved in your care.

I wish you well with your recovery!

Kindest regards

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