"poor clinical management in the fracture clinic"

Anything else?

I attended a clinic last Monday morning for a prearranged appointment it was absolute pandemonium with the consultant himself sitting in the middle without a care this time we were seen 2hours 45 minutes late without a bye your leave or explanation at no time were we kept informed as to the situation on approaching the desk based nurse as to the delay she just shrugged her shoulders and said '' I've given up trying to predict wait your turn'' PALS were called but did not turn up why have an appointment system if there is no intention by the consultants ''happy'' team to keep the appointments

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed to hear about your experience of Fracture Clinic. Your feedback has been forwarded to senior staff responsible for the clinic. They are very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will also be pleased to assist. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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