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thank you for looking after my sister so well

Posted By Kate1

"thank you for looking after my sister so well"

About: East Surrey Hospital

(as a relative),

I wanted to say thank you for looking after my sister so well.

She was admitted to the Acute Medical Unit yesterday in a bad state and all the staff were very impressive - very calm, professional and sympathetic even when she was stressed and at times un co-operative. I think it was Dr Baxter who bore the brunt (I hope I have got his name right) and I particularly wanted to say thank you to him for handling the situation so well.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 20/10/2013 at 17:31
Published on Care Opinion at 17:34

picture of Ian Mackenzie

Dear Kate1

I'm very pleased that you felt your sister was looked after so well on the Acute Medical Unit (AMU). AMU is a very busy ward so it is really important that we are able to provide excellent patient experience in such a high-tunrover area and from your post it is clear that we are doing this.

Kind regards

Ian

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