"Appointment letter did not have enough details included"

About: Telford referral and quality service (TRAQS)

(as a service user),

All has been fine, but I would suggest that the APCS say what the appointment is for on the appointment letter.

Mine simply gave the hospital and the time and as I am waiting for two other appointments that I had to contact them to find out which one they were writing about,

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG


Thank you for taking the time to write to TRAQS. Confirmation of APCS appointments is outside our control, however, I note your frustration that you needed to contact APCS to confirm your appointment details.

I hope that when you contacted them they were able to explain your appointment details for each of your referrals in full.

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