"Outpatients surgery day cases, children's dental."
About: Queen Elizabeth The Queen Mother Hospital Queen Elizabeth The Queen Mother Hospital Margate CT9 4AN
Posted by Sonja Bigg
I don't know where to start or how to thank the staff. Friday 11th October, we brought our profoundly deaf, autistic daughter with cerebral palsy in to have teeth extractions and fillings under general anesthetic. She had no idea what was about to occur - her lack of language would have made that impossible. And if she had had enough language, her fear would have made it equally impossible. From the minute we were there, every member of staff was incredible. Friendly, approachable, kind....amazing. The nurse looking after us was brilliant. The very lovely anaesthetist listened to us, allowed me and my husband to administer the initial gas and air to prevent our daughter dissolving into terror before the op, involved us in every decision. The dentist and team in theatre were helpful, kind, respectful. Even when Nessie came round from the anaesthetc and went bananas, screaming at the top of her voice, kicking, biting her own arms, needing restraint, a miriad of helping hands appeared without request, all the way through asking us what we needed them to do, listening to what we said. . They were kicked and hit (by Ness, not her parents!!) while she raged and screamed in fear. There was not one complaint from the staff, they treated us with dignity and respect while we tried everything to calm her down and stop her injuring herslf. Terrified out of her mind, it was clear that she did not recongnise us (her parents) and perceived she was being assaulted. We were allowed to stay in a side room, on our own to try to bring her out of the terrified frenzy she was in, all the time being offered help should we need it. Nurses popped in and out to make sure we were ok throughout. When she eventually calmed down and took her home, within an hour of arrival home, I had a call from the nurse on the ward to ask how Nessie was - and how we were. (Absolutely fine by then, as if nothing had ever happened!) This is the NHS at its finest. I could not fault a single thing. In fact, I would like to thank every member of that team from the bottom of my heart. Exceptional care, by exceptional staff. Thank you all. Sonja Bigg