"day surgery and 9west"

About: Royal Free Hospital

Anything else?

My mother has recently had gallblader removal. Arrived at day surgery at 6.30 went to theatre 2pm. As a concerned son, I waited in day surgery unit. Waited 6 hrs was told still in surgery. Very upset at lack of communication. Mum was in recovery at 5pm. Received great care on 9 west although food appalling. I think the day surgery unit need to appreciate that relatives need to be kept informed of the whereabouts and progress of thier families at a very scary time.

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Responses

Response from Royal Free Hospital

Thank you for taking the time to tell us about your experience of our services. We're sorry you felt you weren't always kept fully informed and we have fed this back to the day surgery unit.

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