"Faultless service and treatment "

About: Poole Hospital NHS Foundation Trust Royal Bournemouth General Hospital / Accident and emergency

(as the patient),

I severed a tendon in my left index finger and immediately went to Bournemouth A & E. Expected a long wait but was seen inside half an hour. Operation required and I was immediately dispatched to Poole Hospital for pre-op stuff. Operation carried out following morning...my anxieties re-general anaesthetic sympathetically listened to and acted upon. Operation an outstanding success...big THANK YOU to Mr Salter and his team..indeed to everyone with whom I came into contact.

Follow-up treatment well-organised, punctual, and I was listened to and kept fully informed.

Attended Bournemouth Hospital for physio and treatment has been first class. Finger is now 95 % normal and still improving...big THANK YOU to Dan Elliot.

The whole experience has been totally positive and totally contradicts the poor publicity which one reads about re-the NHS in the press.

Well done to all, from start to finish.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Oldham Blue

I am delighted to hear that your finger is almost completly healed and please can I thank you for taking the time to provide us with such positive feedback. We welcome all the feedback we receive both positive and neagative, and as you say it is always good to hear the positive experiences that our patients have too given much of what is seen in the press.

I will share your comments with the staff in ED but on their behalf - Thank you again for giving your time to share your experience and thank the team. I hope this reassures others who may have to use our services and I know will be welcomed by the team.

regards

Sue Mellor

Head of Patient Experience

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