"ENT Essex County Hospital"

About: Essex County Hospital

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Busy but efficient.The doctors do what they have to do but nothing extra.There are no words of advice or help that might be available.They donot refer to therapists altermaticly and suggest hearing tests regularly.They seem to know nothing about Lip Reading classes so donot promote them in any way.The last audiologist I saw sorted my hearing aid out with out speaking or smiling.Infact their was no conversation or interaction and certainly no customer service.Audiologist also donot promote Lip Reading or any of the staff and there are no leaflets available or adverts on the noice board.These lessons are a very,important follow up for deaf people who are in a way isolated. I think the staff and doctors in ENT should have some training in how deafness affects conversation and help to promote Lip Reading.One in six people are hard of hearing or deaf and this will increase as the young today get older.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have passed your comments to the relevant clinicians and managers responsible for these services. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Ear, Nose & Throat at RDEEB-Essex County Hospital at 15/10/2013 17:01:57”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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