"Fantastic Team Response at Great Western Hospital"

About: The Great Western Hospital

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I woke at 02:45 with acute chest pain. I called 999, 02:55: a paramedic in my room taking details on a portable ECG. 03:00 the ambulance arrived from GWH. 03:10 in the ambulance and away to hospital. I was constantly monitored, an emerging picture recorded. I was on an ECG in the ambulance and was medicated. ECG trace and full history passed to A&E on arrival. by 03:30 I was on an ECG in the hospital in the care of a doctor and three nurses. They took bloods and continuously feedback on my situation. My condition stabilised. . By 05:00 I had been seen by three doctors who decided that the incident may not be a heart attack but that they would give me an intravenous injection just in case. I had an x-ray, which was clear. Throughout my time in A&E, each time a member of staff, irrespective of their uniform, passed my cubical they looked in and made eye contact and checked that I looked ok. At 06:00 I was moved up to ACU for further investigations by a consultant. Here I got breakfast: choice of cereals, toast, choice of jams, my wife offered tea. By 08:00 I had seen a doctor and the consultant who went into great detail about what the team considered to be happening and how the treatment and investigations would continue through the day. A second set of bloods to look for an enzyme to see if heart attack could be ruled out. More tea, coffee, and water and orange squash were on hand. I was in a comfortable chair and after the blood test ruled out heart attack, I would have a teadmill test. Lunch arrived: a packing up. Sandwiches, Walkers Crisps, fresh orange juice, an apple, and a Penguin. The sandwiches were fresh and there was a choice of Chicken salad, Cheese and Tomato, Ham and mustard, Turkey, Tuna and my choice, Corned Beef and Tomato. It was all very fresh and satisfying. I was taken to the treadmill where the test was explained and where I was taken through the procedure.. A doctor explained my heart is fit and healthy and the episode was not a heart attack. My details passed to the Stroke team. At 16:00, more tea. A specialist Stroke Nurse, explained what a TIA was and I would have a CT scan. I am old enough to remember when CT scanners were on Tomorrow’s World and when a consultant could get you on a CT scanner in 5 to eight weeks. The Stroke Nurse explained I would have a CT Scan that day! I was amazed, A nurse from ACU explained I was already booked and I should go straight away!! I was offered two dates for my follow up clinic the next week. Arriving in CT I was collected by a member of the CT team and had my CT scan and was back in ACU within 20 minutes! I was released on asprin and even given a form for my cancelled holiday insurance. I even won half price entry to an English Heritage property in the Walkers Crisp packet I got for lunch. What a great day at Great Western Hospital.

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Response from The Great Western Hospital

Thank you for leaving such great feedback. I do hope that you're continuing to make a good recovery. We try very hard to get our services right and ensure that everyone has a smooth flow between different parts of the hospital. It's always good to know when things have worked well. I'll make sure you're comments are passed back to the teams involved in your care.

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