"I broke my hip"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Trauma and orthopaedics South Central Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I had an accident six weeks ago, falling and breaking my left hip.

I received excellent care from the ambulance crew, A&E and the nursing and support staff. I was really impressed with the high standard of care and support. The hospital ward was clean and the food wasn't bad either.

A follow-up appointment at the trauma and orthopaedic outpatients department today continued the positive experience.

The only negative that I could comment on was that it was at times difficult sharing a ward with elderly dementia patients. It was very demanding for the staff (they showed great compassion) but distressing at times.

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Responses

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Wonder Woman'

Thank you for taking your time to write about your experience at East Surrey Hospital. I am very pleased to hear that you received excellent care across the different departments in the hospital.

I will make sure your comments are passed onto the appropriate teams.

I hope you are recovering well.

Kind Regards,

Bethan

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