"staff needing customer care!"
About: Western Eye Hospital Western Eye Hospital London NW1 5QH
Posted by Anonymous
All staff except the doctor, whom was professional, and he introduced himself and made us feel at ease, he explained the problem and made sure we were happy with the explanation. The receptionist, nurses were not friendly, did not introduce themselves, no smiles and were not even taking an interest in their jobs.A nurse(in dark grey uniform) was on her mobile for 3/4 hour texting and was not even communicating with the patients when she did show them into a room. This is such a shame as nurses are professional and have alot of respect, but this experience this am in A/E gives the wrong impression of nurses, not being interested or caring.....