"appointment issues"

About: Hull Royal Infirmary

Anything else?

I was referred to HRI following consutation with my GP after having issues with my back and legs, following a number of phone calls and visits to HRI, I was found to have a slip spine, disc and nerve issues. I recieved an appointment to see a the doctor. however after being sat for an hour waiting to be seen it was discovered that my appointment was wrong and that I should have seena different doctor, I am very dissapointed with this as the issues with my back are life and career changing.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. I hope that you have now been seen by the correct consultant and that a treatment plan has been determined. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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