"Appalling lack of care"

About: Royal Shrewsbury Hospital

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The care my husband received at RSH was appalling, symptoms ignored, bloods ignored, diabetes ignored, doctors refusing to listen. This occurred on first admission of 8 days discharged from hospital in a worse condition that entered. Readmitted 6 days later and the very same thing happened again. I his wife had to demand and start shouting to get anything done, this involved 5 doctors 3 wards. My husband was in or nearly a month and in that time witnessed not only his appalling care but many others. There appears to be a systemic lack of care, communication and doctors seam to govern themselves. And when you do complain you see the shuttered coming down very quickly.

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Response from Royal Shrewsbury Hospital

I am very sorry to hear about your experiences at the Royal Shrewsbury Hospital. Unfortunately the NHS Choices website does not share your contact details with the Trust so I would encourage you to contact our Patient Advice and Liaison Service so that we can talk to you about the serious issues you have raised and make sure that they lead to improvement. They can also provide support if you feel that your complaints have not been listened to, or direct you to other external organisations who can help. The PALS office is located near the main Ward Block entrance at the Royal Shrewsbury Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01743 261691 and 0800 783 0057, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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