"Appendices Procedure"

About: The Royal Liverpool University Hospital

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SUMMARY December 2011 my son admitted himself to The Royal as per instruction by his GP due to rumbling appendices resulting in urgent removal of appendices, 2-4 days later high temperature etc., resulted in a further operation to remove infection, all of this resulting in a long stay in hospital, and only being discharged Christmas Eve, after this time he attended on a daily basis doctors surgery and local walk in centre for dressing changes. Throughout his time in hospital he had nothing but praise for the staff at the Royal, the care, help and support which he said was second to none and nothing was too much trouble. When my son was in hospital he lived in the Liverpool area and I his mother living in Southampton, due to my son being ill was worried about him and spoke several times to the Sister in Charge who assured me he would be fine and there would be no need for me to make the journey to Liverpool this I found very reassuring even lthough my son being 39 years of age at this time, he still needed his mother and at the time I did not realise how much, I collected him from hospital Christmas Eve 2011 and he returned to Southampton late December 2011 with me tis was to assist my son with his recovery. He has found the need to make visits to the GP due to severe stomach pains he is experiencing and has done since the abve operation , 2 years on he now has an appointment at Southampton General Hospital with a Surgeon. I find this appalling and cannot say if this is the fault of neglect at the Royal when he was a patient during this unfortunate time, I am aware turnaround time for this tye of proceedure usually 2/4 days.

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Response from The Royal Liverpool University Hospital

Thank you for your comments. There could be many reasons why your son has had stomach pains and without more information it is not possible to comment on his case. If your son has concerns about his care he should contact us so we can investigate this further. Your son will need to do this as he was the patient. He can contact our Customer Relations Team, who will be happy to help. He can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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