"Fantastic care on Woodland Ward"

About: East Surrey Hospital / General surgery

(as the patient),

I went in for a small procedure (ingrown toe nail) in October and stayed on Woodland Ward for a week owing to complications as I have a neurological condition.

From start to finish I was very impressed. The staff on Woodland Ward were very kind, thorough, friendly, efficient and attentive.

My room was regularly cleaned and so was the bathroom and I was impressed that before meals you are given a wipe to eliminate MRSA etc. Gloves/hand sanitisers were used by staff all the time and hygiene/infection control was very apparent and impressive.

I was needing personal care whilst in ie washing/taking to toilet as had very low blood pressure and was feeling very giddy but I was always treated with dignity and kindness which made things so much better. I was showered and amazed they made time for things like that as they are very busy and work so hard.

I was needing care when I came home and they arranged all this so that nurses have been coming out to me and they also gave me items of equipment to make life easier when I got home (toilet frame etc).

I can't fault Woodland Ward, I managed to sleep very well as they allowed you to have your door shut which cut down on noise etc. All the staff on the ward have a very good rapport with each other and was lovely to hear them having some banter, they appeared very happy in their work. Although I felt sick most of the time I was there owing to BP problems, the food I did have was not bad at all even the Porridge!

I am very grateful that I went to Woodland Ward and feel very lucky that I received such good care. Thanks.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Extremely Happy Patient

Thank you for your comments about Woodland Ward at East Surrey Hospital. I am very pleased that you felt so cared for on the ward and that overall it was such a good exprience.

As it happens I was talking to the Woodland Ward manager earlier today and I know that comments such as yours really help motivate the team and they feel very good to know that all their hard efforts are so appreciated.

Kind regards

Ian

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