"Person with dementia sent home without A&E..."
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
My elderly mother has dementia. She arrived at A&E at about 1.30pm, was discharged about 4.30pm. I was assured by staff nurse that hospital transport would phone the carer before setting off with my mother so the carer could be at mother's house to make sure she was all right after a difficult and confusing day. My mother was finally delivered home shortly before 9pm after waiting in A&E all this time, with no idea where she was and why she was there. No one phoned the carer. It was only because the carer had experience of this kind of thing that she went to my mother's houseand the transport arrived shortly after. When relatives live too far away to collect an elderly person with dementia isn't there a quicker way to get the patient home than have her wait several hours for transport? And shouldn't someone have phoned ahead to the carer? The transport driver said it wasn't their job to do this. No wonder we are all scared to let our elderly relatives be alone in hospital without us safeguarding them - you cannot trust the health service to actually care. If you are 94, frail and have dementia you still have to wait 4 hours to be taken home, after waiting three hours to see a doctor.