"ward 9 and icu unit"

About: Hull Royal Infirmary

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my wife has just been discharged following a 5 week stay following a serious RTC and taken y air ambulance to HRI. It was our first experience of HRI as we are from Nottinghamshire where we have nice new hospitals and rubbish care. I must admit when I approached the HRI my heart sank as it looked very run down but wow what a surprize, all the staff I met really went the extra mile to ensure all my wifes needs were met. The consultants and theatre staff had late nights operating but still found time to see me and explain fully what was going on. Nurses would ensure she got what food she fancied to encourage her to eat. Even the cleaners found time to chat and keep her positive. I feel this hospital has the best team of staff I have ever encountered and urge the board of directors to ensure this team get looked after and supported in very way possible in these difficult times. The staff here really are an excellent team. John

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I hope that your wife is recovering well after her accident. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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