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Complaint re repeated hospital cancellations for a...

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"Complaint re repeated hospital cancellations for a..."

About: St Albans City Hospital

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Why are there so many repeated hospital cancellations for a routine hip replacement at St. Albans hosp, herts

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Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust 10 years ago
Antony Tiernan
Director of Corporate Affairs and Communications, Communications and corporate affairs,
West Herfordshire Hospitals NHS Trust

I lead a team who help manage the way we listen to and communicate with our patients and their families, as well as our own staff and volunteers. Feel free to tweet me via @AntonyTiernan

Submitted on 20/10/2013 at 19:58
Published on Care Opinion on 21/10/2013 at 11:59

picture of Antony Tiernan

Thank you for taking the time to contact us.

I'm very sorry to hear that you have had your hip operation cancelled. I know this will be very frustrating.

There are many reasons why operations are cancelled, including surgeons being off sick or them having to deal with emergency operations first.

We should have explained the reason for the cancellations to you and I would ask you to contract our patient advice and liaison service (PALS) to get the explanation you need. You can call them on 01923 244 366 or email pals@whht.nhs.uk.

PALS will also be able to update you about your rescheduled operation.

Once again, please accept my apologies for your operation having been cancelled and for the poor way in which we have communicated with you about it.

To keep up-to-date with the work of our hospitals, visit www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsnhs.

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Response from St Albans City Hospital 10 years ago
St Albans City Hospital

Submitted on 21/10/2013 at 18:50
Published on nhs.uk on 22/10/2013 at 04:00

Thank you for taking the time to contact us. I'm very sorry to hear that you have had your hip operation cancelled. I know this will be very frustrating. There are many reasons why operations are cancelled, including surgeons being off sick or them having to deal with emergency operations first. We should have explained the reason for the cancellations to you and I would ask you to contract our patient advice and liaison service (PALS) to get the explanation you need. You can call them on 01923 244 366 or email pals@whht.nhs.uk. PALS will also be able to update you about your rescheduled operation. Once again, please accept my apologies for your operation having been cancelled and for the poor way in which we have communicated with you about it. To keep up-to-date with the work of our hospitals, visit www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsnhs.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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