"Reception staff on desk"

About: Royal Bolton Hospital

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My mum is in the assessment ward. She had a drip on, which finished 4 hours ago. I went to the desk and the two nurses blindly ignored me, they were laughing to themselves and knew that I was waiting for them. I stood there for a good 20 minutes until another nurse came and asked me if I was being seen to. I was so upset, I didn't know what to do.

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Responses

Response from Royal Bolton Hospital

We're very sorry to hear of this experience and we will raise it with our matrons to share with staff. If you wish to discuss further please contact the PALS office on 01204 390193.

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