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Care Opinion

Over the last 12 months I have ...

Story from nhs.uk

"Over the last 12 months I have ..."

About: Trafford General Hospital

(as the patient),

What I liked

Over the last 12 months I have two stay's in Trafford General. The first being in October 2007 for an operstion on my bowel in Surgical Unit for 9 days. My comments is that I was very well cared for and everything done to me and the staff were Excellent. The second time was May 2008 for a hip - replacement on the Orthopaedics Ward for only three day. And my comments are the same as above,

Thank you very much

What could be improved

I still think the food could still be inproved but it was still adequate,

I don't agree with you chargeing disabled drivers to park, as the diabled must be one of the most people requireing your service's.

To my knowledge you are the only one making this charge Salford Royal don't charge, Altrincham minor injuries people park in disabled bays

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Responses

Response from Trafford Healthcare NHS Trust 15 years ago
Trafford Healthcare NHS Trust

Submitted on 12/11/2008 at 11:52
Published on Care Opinion on 13/11/2008 at 00:00

Thank you for your comments about the care you received at Trafford General Hospital. I am so pleased to hear that you felt well cared for by our staff. We are a small friendly trust that want to provide the best possible care to local people, so it is good to hear that you received that.

Mr Butler asked why Trafford General doesn’t have free car parking for people with disabilities. We involved patient representatives in our discussions about moving to this system. They felt it was fairer to treat all people equally and that having a disability doesn’t mean you can’t afford to pay for parking. People on benefits or very low incomes can claim back some or all of their travel expenses, including car parking, through the hospital travel costs scheme. Special weekly rates are available for people who need to visit the hospital on a frequent basis.

The new charging system has reduced fees for many patients because we now have a starting rate of £1.50 for up to two hours, compared with a flat rate of £2.50 before. It has also enabled us to increase the number of spaces available – including disabled bays – and improve security, which benefits all our patients and visitors.

You also mention Altrincham General, which is another of our hospitals. We do not have any hospital car parking at Altrincham. The disabled bays on the street and in local car parks there are provided by the council.

I realise you may still be unhappy about the charges for parking at Trafford General but I hope this has helped explain our reasons for doing it.

Steve Spoerry

Chief Executive, Trafford Healthcare NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Trafford General Hospital 15 years ago
Trafford General Hospital

Submitted on 02/04/2009 at 13:21
Published on nhs.uk on 15/11/2009 at 20:45

Thank you for your comments about the care you received at Trafford General Hospital. I am so pleased to hear that you felt well cared for by our staff. We are a small friendly trust that want to provide the best possible care to local people, so it is good to hear that you received that.

Mr Butler asked why Trafford General doesn’t have free car parking for people with disabilities. We involved patient representatives in our discussions about moving to this system. They felt it was fairer to treat all people equally and that having a disability doesn’t mean you can’t afford to pay for parking. People on benefits or very low incomes can claim back some or all of their travel expenses, including car parking, through the hospital travel costs scheme. Special weekly rates are available for people who need to visit the hospital on a frequent basis.

The new charging system has reduced fees for many patients because we now have a starting rate of £1.50 for up to two hours, compared with a flat rate of £2.50 before. It has also enabled us to increase the number of spaces available – including disabled bays – and improve security, which benefits all our patients and visitors.

You also mention Altrincham General, which is another of our hospitals. We do not have any hospital car parking at Altrincham. The disabled bays on the street and in local car parks there are provided by the council.

I realise you may still be unhappy about the charges for parking at Trafford General but I hope this has helped explain our reasons for doing it.

Steve Spoerry

Chief Executive, Trafford Healthcare NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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