"staff and treatment"

About: Lister Hospital

Anything else?

I was recently admitted to the clinical assessment unit following a long spell in A & E. Most of the staff in A & E were pleasant and helpful, but in the clinical decision unit I found the staff and treatment appalling. I was given a piece of dry stale bread for breakfast and could not get water when I needed a drink. Very few of my needs were met. The nursing staff were not very sympathetic, pleasant or helpful and the standard of care in general very poor. I was shocked and horrified when one member of nursing staff was verbally abusive to a patient when she wouldn't take her medication (not sure if I can actually say what she called her). This is totally unacceptable under any circumstances. The food was unpalatable. All in all, I had a very bad experience and found the level of care and nursing staff diabolical,

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lister Hospital

It sounds as though your experience has fallen way below the standard of care you should be able to expect, and we're very sorry you had such a distressing time in our care. We're very concerned by what you say, and would like to ask you to share some more details with us so that this can be properly investigated. If you'd like to make a formal complaint - or would be happy just to share some information with us so we can look into it - please would you email generalenquiries.enh-tr@nhs.net. We'd really appreciate this so that we can find out more about what happened that day, and make sure that it doesn't happen again.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story