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complete shambles

Story from nhs.uk

"complete shambles"

About: Croydon University Hospital

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The sooner this hospital is shut down or comes under new and improved management the better. There is complete and utter lack of communication and coordination within Doctors and Nurses as well as between them. I have never seen anything so badly mismanaged. Nursing staff fighting in the ward in front of patients. Getting many different versions of the medical problem and the solutions from different Doctors. No consistency at all. Prematurely discharged twice within two weeks. Doctors with more focus on teaching students than caring for the patient. Consultants with no names and who you hardly meet. This place is pathetic.

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Response from Croydon University Hospital 10 years ago
Croydon University Hospital

Submitted on 16/10/2013 at 17:43
Published on nhs.uk on 17/10/2013 at 04:00

Thank you for taking the time to let us know about your experience with us and we are sorry that you are so unhappy with the quality of the care that you received. We aspire to provide high quality, compassionate care for all of our patients and we are very concerned about the issues that you raise. We take the conduct of our staff and the experience that our patients have while they are with us very seriously and would like to investigate the circumstances of your care so that we can make changes where they are needed. For us to do this effectively, it would be very helpful if you could contact our PALS team, who will take the details of which department you were seen by and look into the issues that you raise. You can get in touch with them on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

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