"I was in for nearly 2 weeks suffering ..."

About: Royal Bolton Hospital

(as the patient),

What I liked

I was in for nearly 2 weeks suffering from gall stones and leaving without them and my gall bladder.

All staff, from doctors to cleaners, were friendly, helpful, hardworking and efficient.

The food was also very good---the pea soup rates a special mention! Service was also top quality

The bathing/sanitary accommodation was clean and easy to use.

In conclusion , I don't think I could have possibly received better treatment/care.

Many thanks to all

What could be improved

Car parking! but you already knew that!!

Getting appointments for scans and waiting for results seemed to be a delaying factor --I felt that more rapid results could have saved some of "my bed occupation time". I noticed however that a new IT system for reading results on the wards was apparently just coming into operation --this could be a big time saver.

I felt the staff could have been a bit more forthcoming on what was happening and what I might expect and what was needed when I left hospital. Perhaps a sheet of "frequently asked questions" for the more common conditions could be provided. I think this would help

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Responses

Response from Royal Bolton Hospital

Thank you for your comments -- we are very pleased to hear about the good care and service you had and will let the relevant staff know.

Yes, car parking can be a problem as we have increasing numbers of patients and therefore visitors. We do advise people to use public transport or be dropped off when possible. I'm sorry you found that there was a delay with CT scans and results. We have improved the waiting time considerably over the past year or two and, as you say, are introducing better systems all the time. We will pass these comments, and your thoughts on patient information, to the appropriate departments for their consideration.

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