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About: Heartlands Hospital

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I am so not happy with heartlands hospital!! I went in on the 5th September for an investigation on my throat ,when I came round from the procedure I was told they had taken a biopsy and I was not to talk for 48 hours. I soon became aware that my jaw was very painful and it was difficult to open my mouth as the very kind nurse had given me some toast to eat with a cup of tea. I told the nurse who in turn told the consultant who in turn told me it was a bit of arthritis, strange because I had no problem with my jaw before I went down to theatre and I could talk fine, since the procedure I have little to no voice at all but I had a voice before i went in+- . After 2 weeks of not being able to speak or eat because of the pain in my jaw I called the ward and was told to go to A&E. My granddaughter took me to A&E were we waited 6 hours for me to be told within 5 min's my jaw was in place and I should not have used my voice for 2 weeks, so home I go to just put up with it all until I see the consultant at the follow up appointment on the 14Th of October that in it self seems a very long time to have to wait to get results. What i do know for sure is i am terrified of seeing the consultant or any other doctor for that matter i just don't want anyone to touch me as this is not my first bad experience and i just know things are not rite so what do you do when you have lost all confidence in the people who you are ment to trust the most. I must say the nursing staff were fantastic and the anaesthetist was great and looked after me as he had promised he would. The upset to me and my family is not what you expect when you go in hospital for what is a minor operation and how i wish i'd never had this simple procedure done in the first place . Left with hardly no voice, ear pain, jaw pain and vertigo.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mal 2

I'm sorry you has this experience at Heartlands Hospital and completely appreciate why you and your family are upset with the team.

I would really appreciate the opportunity to look into your case for you. If you feel able could please call me on 01241 424 0808 or e-mail me at iona.belgrove@heartofengland.nhs.uk so that I can obtain a few further details.

Kind regards

Iona

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Response from Heartlands Hospital

Thank you for sharing your feedback with us. I'm sorry you had this experience at Heartlands Hospital and completely appreciate why you are unhappy with the treatment you received. Iona Belgrove, Patient Serivces Manager would be more than happy to look into your case for you. If you feel able could please call Iona on 01241 424 0808 or e-mail her at iona.belgrove@heartofengland.nhs.uk so that she can obtain a few further details. Regards Catherine Williams Patient Engagement Department

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