"Ward 20 Zone 3"

About: Heartlands Hospital

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My father was taken into A&E then transferred to Ward 20 Zone 3 ( 6.1) on 7/10. The care & attention he got was fabulous & restored my faith in elderly care. My father is 89 next month & consequently my sister & I frequently deal with doctors, hospital & nursing homes & have done over the last few years. This ward stood out from anything we have dealt with in the past especially a male nurse. I watched him not only with my father but with others. He was extremely respectful & treated them how you would wish to be treated yourself. If all carers of the elderly were like this nurse then we would have no problems & not hear the horror stories in the media. I would like to thank him & the other staff who looked after my father so well during his short stay.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

I am delighted by your e-mail, the team in ward 20 AMU. I have emailed the Lead Nurse and Senior Sisters who will share your heart warming feedback with the ward staff. I know they will be thrilled to read such lovely feedback from you.

Kind regards


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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