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Very poor care

Story from nhs.uk

"Very poor care"

About: Hemel Hempstead Hospital

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I went to the Urgent Care Centre at Hemel Hempstead Hostial and the paramedics who took me there were very professional and caring. The nurse who saw me first was also caring too but the Dr. who saw me was very wrong in his diagnostic and did not take into consideration what I said. I was in a lot of pain almost unable to stand up. I had a kidney problem. He sent me home with pain killers and he said that I did not have any infection (apparently the test did not show it). As I was leaving I got worse I was begging for help to the receptionist, I was confuse, in pain, on my own and in need of help. She kept saying to me while she was typing, wait I need to finish this report. I said to the receptionist I cannot go home like this, I am in too much pain, I asked for some water to take the pain killer (at that point the Dr. came in and said you need to go home). Finally receptionist past me some water to take the medication. I went home and I got worse and worse, after that I when to see my GP who did a test and confirm that it was a problem with my kidney and prescribed antibiotics and proper pain killers and I got better very quickly. It is sad to see the way staff at the Hemel Hempstead Hospital behave towards me. This took place on 7 October from 6:30am to 8:00am. I think the hospital needs to review the staff at the Urgent Care Centre specially the luck of technical knowledge of this doctor and the luck of care shown by the receptionist and the doctor which in the long term could kill one of their patients. I cannot recommend The Urgent Care Centre at Hemel Hempstead Hospital to anyone.

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust 10 years ago
Antony Tiernan
Director of Corporate Affairs and Communications, Communications and corporate affairs,
West Herfordshire Hospitals NHS Trust

I lead a team who help manage the way we listen to and communicate with our patients and their families, as well as our own staff and volunteers. Feel free to tweet me via @AntonyTiernan

Submitted on 20/10/2013 at 20:36
Published on Care Opinion on 21/10/2013 at 09:07

picture of Antony Tiernan

Thank you for taking the time to let us have feedback about your experience of the urgent care centre at Hemel Hempstead Hospital.

I am so sorry that you had such a bad experience and that the care we provided was clearly not to the standard I would expect.

I have forwarded your feedback to the senior team who manage the service and have asked them to look into it.

In addition, you are more than welcome to contact our patient advice and liaison service (PALS) if you would like them to investigate what happened and to let you have feedback. You can call them on 01923 244 366 or email pals@whht.nhs.uk.

Once again, please accept my apologies that the care you received did not meet the standard I would expect.

For more information about the work of our hospitals, visit www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsnhs.

My email if you need it is: antony.tiernan@whht.nhs.uk or contact me via Twitter: @AntonyTiernan.

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Response from Hemel Hempstead Hospital 10 years ago
Hemel Hempstead Hospital

Submitted on 21/10/2013 at 19:03
Published on nhs.uk on 22/10/2013 at 04:00

Thank you for taking the time to let us have feedback about your experience of the urgent care centre at Hemel Hempstead Hospital. I am so sorry that you had such a bad experience and that the care we provided was clearly not to the standard I would expect. I have forwarded your feedback to the senior team who manage the service and have asked them to look into it. In addition, you are more than welcome to contact our patient advice and liaison service (PALS) if you would like them to investigate what happened and to let you have feedback. You can call them on 01923 244 366 or email pals@whht.nhs.uk. Once again, please accept my apologies that the care you received did not meet the standard I would expect. For more information about the work of our hospitals, visit www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsnhs. My email if you need it is: antony.tiernan@whht.nhs.uk or contact me via Twitter: @AntonyTiernan. Antony Tiernan, Director of Corporate Affairs and Communications

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