"Treatment at A&E and Complaint Process"
About: Ninewells Hospital / Accident & Emergency Ninewells Hospital Accident & Emergency DD1 9SY
Posted by TACNinewells (as ),
I have numerous complaints about care and treatment and accuracy of records kept by A&E staff. all can be evidenced. It feels like staff are fully aware that they can do and say whatever they want and it will not be challenged – I think they are not even careful with what they write. In my case putting in a complaint led to further abuse because all throughout the complaints procedure they rely on what the professional writes and states without question even if it contradicts what they have already written. I think if they know if they have done wrong it is best to lie to cover their backs than admit the truth, that way they are supported by everybody. It seems as if nobody wants to believe a patient who has mental health problems. For example it is clearly written in my records that I have certain self inflicted injuries. somebody later wrote that I had been self inflicting injuries in the toilets - I have never had an injury to the parts of my body mentioned in the notes. But it seems that complaint people want to believe that this is the observation of the clinicians and refuse to even look at my arms and legs for evidence.
I have been told never to go to A&E again, and I think this is because I put in a complaint. I could give you hundreds of stories about Ninewells A&E and Associates, which shows that they have a lot of lessons to learn.
It seems as if they want evidenced facts from the complainant but not from the people defending their positions and integrity. It seems that they will accept anything and when the professional is in the wrong they will happily accept their inaccuracies and distort written facts from notes etc rather than the evidenced facts from a complainant.
The first complaint put me into disrepute with the health board and that continues without any of the complaints being addressed appropriately.