"My Fathers care"

About: John Radcliffe Hospital

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Shortly after the admission of my father into the trauma center with a major Sub Arachnoid Heammorage, my mother and sister were taken to one side and told that he was very close to death. After a brief discussion however, they were then told that unfortunately a mistake had been made and that this was another patient and not my father. My father's Initial medical care and subsequent emergency surgery by the Neuro department was fantastic, with good communication and fantastic nursing. Unfortunately, after the trauma care and emergency surgery the level of care seemed to go down! My father was transferred from one ward to another without any consultation with his family, each time they transferred him information seemed to be lost. This resulted in time wasted by doctors trying to establish what had previously been established in the previous ward. Because of my fathers lack of ability to communicate, it meant that on each occasion the family had to explain again and again the same information. As a family we were not involved in any consultation over my fathers care and it seemed as through we were actually unwanted when we started to ask about care regimes. The transfer from the JR was arranged to Witney, as we were told that it was the best for him, we were assured that whilst Witney was not our local community hospital with facility for stroke patients (Abingdon is), that Witney would be asked to transfer my father to Abingdon as soon as a bed was available. This was given to us as an assurance by the ward sister! Unfortunately when the transfer happened, Witney were not given the information about the need to transfer to Abingdon, Neither were they told that he was a stroke patient and his first day was spent in the wrong ward!

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Responses

Response from John Radcliffe Hospital

Thank you for taking the time to prpovide feedback on the care received by your father during his stay at the John Radcliffe Hospital and his subsequent transfer to Witney Community Hospital. I am very sorry to hear that the care provided for your father was unsatisfactory and not of the standard you would expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Ms Chloe Saunders, Complaint Co-ordinator on 01865 572689 or on chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process withyou.

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