"Disabled visitors need help!"

About: The Queen Elizabeth Hospital (King's Lynn)

Anything else?

I was born in this Hospital, and have used it all my life, so i am going to be a bit protective over it! My Mother has COPD, and had to go to Ambulatory care a few weeks ago, apparently this is a trial that they were doing, I couldn't complain about the care at all. Quick, Friendly, Knowledgeable, and if it was done in the MAU, i am sure it would of been more than one day! i have no issues or cause to complain about the care, and the service of staff, My gripe is with Disabled Parking, and Wheelchairs. My Mother spent 3 days in Stanhoe ward last week, it is so difficult to get a disabled space at peak times. Then when you do get one, there is no wheelchair to take Mother for some "fresh air" I know they cost a lot of money, but surely the ones where you put a pound in the slot to release are a good move? I know you have a few now, but if you increased the amount, then had a chair return system, like a trolley park in the car park, its a no brainer! Porters could look 2/3 times a day and return the chairs to base. Apart from that, keep up the good work!

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Response from The Queen Elizabeth Hospital

Thank you for your very kind comments about your recent experience on the ambulatory care ward, your comments have been forwarded to the matron and sisters concerned. With regards to your suggestions about wheelchairs I will ask that your suggestion is followed up to ensure that we have sufficient wheelchairs available. I will contact the car parking attendants to ensure they assist during peak times. Valerie Newton - Deputy Director of nursing and patient experience

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