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there was nothing to like

Story from nhs.uk

"there was nothing to like"

About: Tameside General Hospital

(as the patient),

What I liked

there was nothing to like

What could be improved

the way that staff speak to patients and other. Better attention paid to patients needs and less time worrying about "4 hour targets" even though i know these should be met, surely the patients well being should come first. Patients not being left for hours on end waiting for pain relief like i was. Finally drs listening to patients when they try and tell them something.

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Responses

Response from Tameside General Hospital 15 years ago
Tameside General Hospital

Submitted on 23/05/2008 at 17:28
Published on nhs.uk on 17/07/2008 at 09:30

I am very sorry that your experience was so negative. I have brought these

comments to the attention of the senior staff in the Emergency department.

It is important to note that the four hour target in A&E was introduced to

prevent patients waiting too long for treatment. Without more detail, I

cannot comment further on the issues you raise, and if you wish to provide

more details I would be happy to investigate to issues you have raised. I

am very sorry that pain relief was not forthcoming when you needed it, this

must have been very distressing for you. Similarly, I am sorry that our

medical staff appeared not to have listened to you. I hope you will accept

my apologies on both accounts. Philip Dylak Director of Nursing Tameside

Hospital NHS Foundation Trust

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